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Your Account, Our Commitments

When you open an account with boss syalala, you're entering an agreement that protects both of us.

Account security rulesDeposit and withdrawal termsHow we use your data
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boss syalala Your Account, Our Commitments
REACH US DIRECTLY

Support for Account and Terms Questions

We're here to answer any question about these terms or how they affect your account.

Live Chat Open the chat widget in your account lobby. Our team responds within two hours, seven days a week, and can help with account-specific term questions and withdrawal verification.
Email Support Send your request to [email protected] with your account details. We reply within 24 hours, Monday to Sunday, and keep a record of all term-related disputes for your file.
Account Settings Go to Settings > Legal & Data in your account to download a copy of these terms, request your personal data, or update your contact information. Requests are processed within three working days.
HOW WE PROTECT YOUR RIGHTS

Data, Security and Your Control

These terms describe how we handle your account data, payment information and withdrawal requests. We encrypt all transmissions between your device and our servers using industry-standard TLS protocols.

Data Retention

We keep your account records — login history, deposits, withdrawals and game activity — for five years after your account closes. After that period, personal data is permanently deleted unless local law requires longer storage.

Account Closure

Request closure in Settings > Account > Close Account. Your funds are withdrawn within five business days, and your data is marked for deletion. You can reopen your account within 30 days; after that, a new account is created.

Payment Security

Deposits via DANA, OVO, GoPay and QRIS use your payment app's authentication. We never see your full credentials. All transactions are logged and can be reviewed in your account history under Transactions.

Withdrawal Verification

When you request a withdrawal, we verify your account status and payment method match our records. This usually takes under an hour; larger amounts may take up to 24 hours for compliance review.

Dispute Resolution

Report a disputed transaction or term concern via live chat or email within 30 days. We investigate and respond within five business days with a written decision and next steps.

Data Access Request

Go to Settings > Legal & Data and select Download My Data. We compile your personal information and send it as a downloadable file within five working days at no cost.

Terms and Account Rights: Common Questions

Below are the real questions we hear from players in Indonesia about how these terms affect your account, your money and your rights.

Your account remains open and your funds stay in your wallet. We don't charge inactivity fees or close accounts due to lack of play. However, if your account shows signs of being abandoned (no login for two years and no deposit activity), we may freeze it and ask you to verify your identity before withdrawing.

Yes. Go to Settings > Legal & Data and select Download My Data. We provide a file containing your full account history, all deposits and withdrawals, gameplay records, and any support tickets. The file is sent to your registered email within five working days, free of charge.

Withdrawals to DANA or OVO usually complete within one hour. We process your request within 30 minutes; the payment app handles the final transfer, which typically takes another 15–30 minutes. Larger amounts above a certain threshold may take up to 24 hours for compliance checks.

Contact us first via live chat or email with your transaction ID and the amount in question. We'll verify the transaction on our end and respond within five business days. If we confirm an error, we'll refund you immediately. For chargebacks filed directly with DANA or OVO, include our support team so we can coordinate the investigation.

Yes. Go to Settings > Account > Close Account and confirm. Any balance in your wallet is withdrawn to your registered payment method within five business days. Once closed, your account data is deleted per local law, usually within 30 days. You can reopen within 30 days; after that, a new account is required.

The core terms apply across Indonesia where local law permits your access. However, access to specific games or payment methods may vary by region. When you sign up, we confirm which services are available to you based on your location and payment method. If you move or change your payment method, let us know so we can update your regional settings.

Email [email protected] or use live chat with full details of the issue. Our team investigates within five business days and responds with a written decision. If you're unsatisfied, you can escalate to our compliance officer, who conducts a final review and notifies you within ten business days.

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